Need additional information or assistance? Contact the ITS Service Center. Note: Since the "Share folder" button will still be active, the email can be added anyway. You may need to remove the collaborator, save it, and then re-share the file/folder once the collaborator creates their U-M Dropbox. Learn more about logging in to your U-M Google account. You are automatically provisioned a U-M Google account when you join the University of Michigan. For steps on how to create your account, refer to the U-M Dropbox Getting Started page. Once their U-M Dropbox account is created and you are sharing with the verified correct email, you should be able to share the file/folder without error. You must opt-in to create an account via when you join the University of Michigan.If you confirmed that the email is correct, please advise the person you are attempting to collaborate with to create their U-M Dropbox account following the instructions here.If it's not correct, please share the file or folder with the correct email.by a gray cloud icon, meaning Smart Sync is enabled for them. First, confirm that the email address is correct. If you want to sync any file to Dropbox Cloud, just drag and drop files to this.This means that either the email address you are adding is not a U-M email or the person that the email belongs to hasn't logged into their U-M Dropbox for the first time yet. When attempting to add an email address to a Dropbox folder, a message appears saying "This email isn't on your Dropbox team." Resolution
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